- Effective Date: January 01, 2026
- Contracting Entity: Legal Husk, a United States business entity doing business as LegalHusk
- Contact: [email protected]
Marketplace model. LegalHusk operates an online technology marketplace where Clients and independent Professionals meet, communicate, form direct engagements, and work toward the successful completion of Professional Services. LegalHusk facilitates marketplace access, administrative workflows, communications, records, support, and payment administration through third party providers. LegalHusk does not provide Professional Services, is not a law firm, does not employ or supervise Professionals, is not a party to Client and Professional engagements, and does not guarantee any legal, financial, commercial, or other result.
Key payment statement. LegalHusk administers marketplace payment instructions through a regulated Payment Provider. LegalHusk is not a bank, money transmitter, trustee, client trust account, fiduciary, or escrow agent.
1. Scope and Incorporation
This Policy governs payment administration, milestones, cancellations, refunds, reversals, and chargebacks for Orders on LegalHusk. It forms part of the Marketplace Terms and Conditions and Professional Agreement. An Engagement Agreement governs Professional Services between a Client and Professional.
If documents conflict, mandatory law and professional duties apply first, followed by an applicable regional addendum, the Engagement Agreement for Professional Services, the specific Order, the Marketplace Terms and Conditions, and this Policy. Nothing in this Policy makes an unearned legal fee nonrefundable or waives a mandatory consumer right.
2. Fees Displayed Before Confirmation
Before a Client confirms an Order, LegalHusk will display available information concerning:
- the Professional Fee and fee basis;
- LegalHusk's separately stated Platform Fee;
- included and excluded work;
- milestones and amounts;
- taxes collected at checkout;
- known Payment Provider or currency charges where display is required;
- the review period and release conditions; and
- material cancellation and refund terms.
The Professional is responsible for the legal reasonableness, writing, disclosure, trust treatment, billing, and earned status of the Professional Fee. LegalHusk is responsible only for its own Platform Fee and Platform disclosures.
3. Platform Fee Structure
LegalHusk may charge fixed technology, listing, subscription, verification, payment administration, or other Platform Fees where lawful. A Platform Fee does not purchase a recommendation, legal result, or preferential professional judgment.
Unless LegalHusk has completed a documented review for the relevant profession and jurisdiction, LegalHusk will not calculate compensation as a percentage or share of a lawyer's legal fee, condition compensation on a legal outcome, or accept a prohibited referral payment. LegalHusk may reject or modify an Order whose proposed fee structure creates legal or ethical risk.
4. Payment Provider
The Payment Provider identified at checkout processes payment methods, identity checks, authorizations, holds, reserves, refunds, reversals, chargebacks, payouts, sanctions screening, and related regulated services under its own agreement and privacy notice.
LegalHusk may transmit transaction instructions and display status. The Payment Provider may require identity, bank, tax, address, source of funds, sanctions, or fraud information and may reject, delay, reserve, reverse, or limit a transaction.
The timing shown by LegalHusk is an estimate and may be affected by the Payment Provider, bank, card network, currency conversion, identity review, weekend, holiday, chargeback, legal process, or compliance review.
5. No Escrow and No Trust Account
LegalHusk does not receive funds as an escrow agent or trustee and does not operate a lawyer trust or client account. Descriptions such as payment protection, pending, reserved, held, or scheduled for release describe payment administration only.
If advance legal fees or client property must be held in a regulated trust or client account, the Professional must use a compliant structure. The parties must not assume that a marketplace Payment Provider balance satisfies professional trust accounting rules. LegalHusk may prevent an Order when the payment configuration cannot comply.
6. Payment Authorization
By submitting a payment method, the Client authorizes the Payment Provider and LegalHusk to process the displayed amounts, taxes, approved changes, lawful refunds, and other authorized instructions. The Client represents that the Client may use the payment method and that billing information is accurate.
An authorization does not mean that a Professional has accepted the matter, that conflicts are cleared, that the Professional is responsible for a deadline, or that a fee is earned. If acceptance does not occur, authorized amounts will be voided or refunded according to Payment Provider timing and applicable law.
7. Order Acceptance
An Order becomes active only when the Professional accepts it, any required conflicts and eligibility checks are complete, the Engagement Agreement is accepted, the payment condition is satisfied, and the Platform records confirmation.
If the Professional does not accept within the displayed period, LegalHusk may expire the Order and instruct the Payment Provider to release or return the authorization. Temporary bank display may continue until the financial institution completes processing.
8. Milestones and Delivery
An Order may allocate the Professional Fee to milestones. Each milestone should identify the deliverable, deadline, amount, review period, and included revisions.
The Professional may mark a milestone complete only when the agreed deliverable has been transmitted in an accessible form. The Client should review promptly and either accept or identify a specific scope or delivery issue before the review period expires.
LegalHusk may schedule payout after Client acceptance or expiration of the review period, subject to professional duties, mandatory law, Payment Provider rules, disputes, fraud, sanctions, chargebacks, and court orders.
9. Review Period and Automatic Scheduling
The review period is the period displayed in the Order. If the Client does not respond, the Platform may schedule the applicable amount for payout. Automatic scheduling is an administrative mechanism only. It does not:
- determine whether a legal fee is earned;
- waive a nonwaivable consumer or professional right;
- establish that advice was correct or services were competent;
- prevent a malpractice, ethics, regulatory, or legal claim; or
- override a lawful refund duty.
10. Cancellation Before Professional Acceptance
Before the Professional accepts an Order, the Client may cancel through the available Platform process. LegalHusk will instruct the Payment Provider to void or return amounts not lawfully incurred. A clearly disclosed Payment Provider charge may be nonrefundable only where applicable law permits.
The Client should not assume that an authorization has disappeared immediately. Financial institutions may take time to remove a pending entry.
11. Cancellation After Professional Acceptance
After acceptance, the Client may end the engagement subject to the Engagement Agreement, mandatory law, professional duties, and payment for services properly performed. The Professional may withdraw only as permitted by law and must avoid foreseeable prejudice, protect deadlines, provide the file, and return unearned amounts.
The Professional should submit a final statement showing work completed, lawful expenses, amounts earned, and the proposed refund. A disagreement may be submitted under the Complaints Policy, but LegalHusk does not decide fee reasonableness, malpractice, or legal liability.
12. Refund Categories
12.1 Professional Fee
The Professional is responsible for determining and returning every unearned Professional Fee. LegalHusk may transmit a refund instruction agreed by the parties, required by the Payment Provider, or supported by a competent authority, but does not make a professional trust accounting determination.
12.2 LegalHusk Platform Fee
LegalHusk may refund its Platform Fee when required by law; when an Order never becomes active; when LegalHusk cancels for Platform eligibility or technical reasons before material Platform Services are provided; or when LegalHusk decides a refund is appropriate under this Policy.
A Platform Fee may remain payable for Platform Services already provided if that result was clearly disclosed and is permitted by law. LegalHusk will not characterize its Platform Fee as nonrefundable where mandatory law requires a refund.
12.3 Taxes and Third Party Charges
Tax refunds depend on applicable law and transaction correction. Payment Provider, bank, card, currency, filing, expert, translation, courier, and other third party charges may be refundable only if the third party returns them or law requires it.
13. Refund Request Process
A request should be submitted through the Order or to [email protected] and should include the account email, Order identifier, amount, fee category, relevant milestone, requested outcome, concise reason, and supporting records.
The requesting party should provide only information reasonably necessary. Privileged or confidential material should be redacted where possible. LegalHusk may request additional information, confirm delivery records, ask the other party to respond, and pause a payout where permitted.
14. Administrative Review
LegalHusk may review objective records such as Order acceptance, recorded scope, delivery transmission, milestone status, review period timing, cancellation time, payment status, and communications needed to administer the Order.
LegalHusk may facilitate an agreement, transmit a refund, pause or release a payment where permitted, refund its Platform Fee, or impose account measures. LegalHusk does not determine malpractice, ethical breach, legal advice correctness, litigation merit, privilege, or ultimate entitlement under the Engagement Agreement.
15. Chargebacks and Reversals
Before initiating a chargeback, a Client should use the refund and complaint process when practicable. This does not restrict a nonwaivable card right or urgent fraud report.
If a chargeback or reversal occurs, LegalHusk and the Payment Provider may pause payouts, debit available balances, request evidence, reserve amounts, restrict an account, or recover a negative balance to the extent permitted by law and the applicable agreements.
Users must not submit false chargeback evidence or pursue duplicate recovery. A card network decision does not finally determine the parties' legal rights, professional duties, or malpractice liability.
16. Fraud, Sanctions, and Payment Risk
LegalHusk or the Payment Provider may pause, reject, reserve, reverse, or report a transaction where reasonably necessary for identity verification, sanctions, money laundering risk, fraud, stolen payment methods, account takeover, unlawful conduct, court order, regulatory request, or security.
LegalHusk may request lawful evidence concerning identity, authority, source of funds, beneficial ownership, transaction purpose, or delivery. Failure to provide required evidence may result in cancellation, continued reserve, or account restriction.
17. Currency, Conversion, and Taxes
The checkout page will identify the transaction currency where available. A bank or Payment Provider may apply a conversion rate or charge different from the Platform display. Exchange rate movement may cause the refunded amount in another currency to differ from the original local currency amount.
Users are responsible for their own taxes and reporting except taxes imposed on LegalHusk's net income. LegalHusk or the Payment Provider may collect, withhold, report, or issue documentation where required.
18. International Consumer Rights
Where a consumer has a statutory distance contract withdrawal right, the International Consumer Addendum applies. A consumer who requests performance during a withdrawal period may be required to give express consent and may owe a proportionate amount for services performed before withdrawal. Where law permits the right to end after full performance, the required prior consent and acknowledgement must be recorded.
Nothing in this Policy reduces a mandatory cancellation, refund, chargeback, court, regulator, or consumer protection right.
19. Timing of Refunds
After LegalHusk or the Professional authorizes a refund, LegalHusk will transmit the instruction promptly. The Payment Provider and financial institution control completion time. Original payment method refunds may take additional business days to appear.
LegalHusk may use another lawful method if the original method is unavailable, subject to identity and fraud controls. The recipient is responsible for accurate payout information.
20. Records and Communications
LegalHusk may retain payment, refund, dispute, chargeback, identity, tax, and fraud records as described in the Privacy Notice. Essential payment communications may be sent electronically and are not marketing.
Users must keep copies of invoices, Engagement Agreements, expense approvals, delivery records, and financial statements needed for professional, tax, and legal purposes.
21. Contact
Payment, cancellation, and refund requests may be sent to [email protected]. Include the Order identifier and do not send full payment card credentials or unnecessary sensitive matter information.